Hambledon Village Shop – Delivery/Collection Service

From Friday 20th March, Hambledon Village Shop will be offering a delivery/collection service. The delivery service is aimed at those required to self-isolate. The collection service is primarily for those that are able to visit the shop, but would prefer not to enter the shop. We encourage people if at all possible to use the collection service in preference to the delivery service. There is no charge for either service. 

Customers can email orders to shoporders@hambledonsurrey.co.uk at any time, if email is not an option, orders can be made by phoning the shop on 01428 682176 during shop hours. Please note that if you are calling, the best time to do so is between 9:30am and 10:30am or 2:30pm and 3:30pm when the shop is relatively quiet. 3:30pm is the latest an order can be placed for same day delivery or collection.

When placing an order, either by email or phone you must leave a contact number and postcode.

We will attempt to meet your requests as closely as possible but may make appropriate substitutions depending on product availability.

Collection

Orders for collection should be available to collect 1 to 2 hours after they are placed. You will receive a telephone call confirming that your collection is ready, at which point you should immediately arrange for collection. Orders cannot be set aside for next day collection. Payment should be made by card on collection.

Home Delivery

Free delivery, for those unable to visit the shop, will be available within a 2 mile radius of the shop. Orders for home delivery will be delivered on the day they are placed provided they are placed before 3:30pm. The delivery will be made by a village volunteer, who depending on the circumstances, may leave the delivery outside your property and call you to let you know it’s been delivered. Payment for home delivery should not be made on delivery, but should be arranged separately with the shop.

Many thanks to the volunteers who have already stepped forward to help with this service. We would ask you to bear with us while we get processes in place to deliver it in a timely manner. We would also ask that you only use these services if you need to. We reserve the right to refuse the service if we feel it is being abused.

Any questions about this service should be addressed to shoporders@hambledonsurrey.co.uk.

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Karen Thurston
Karen Thurston

That’s great! We are offering the same at Dunsfold Village Shop. Keep it going everyone.

Carol
Carol

Simply brilliant idea. I will use the service and collect. Thank you to all for making it possible.