Residents with phone: Wormley 01428 …
A number of residents of North Hambledon on the Wormley exchange have contacted me – they should be able to get superfast broadband Infinity now that Wormley upgrade to fibre is complete, as promised by Superfast Surrey (Surrey CC). However residents are gradually discovering, one by one, that they won’t get super fast broadband at all. This is mainly for people 1.5km beyond cabinet 6 on the Petworth Road on the edge of Hambledon. This means anyone near the Merry Harriers or North of there, or outlying areas such as Vann will not ever get super fast.
My message to residents in such a situation is to contact me Email me and I’ll happily put you in contact with others in similar position. My advice is also to contact the Superfast Surrey Team and ask in strong terms: “where’s my Superfast? – you promised 99.7% of Surrey would be covered?” The person to contact is the Senior Digital Officer Lucie Glenday. She will delegate but in my experience all her team are not empowered to answer questions other than the FAQ on their website – which don’t tell us anything new. They say there is a review going on, but one could ask why they did not anticipate so many people were not covered by their Superfast plans that requires them to have an additional review. (we calculate over 2000 in SE Godalming alone). Their website also says they plan to develop alternative solutions for the excluded residents. I have yet to get anything tangible from them to qualify exactly what Superfast Surrey consider as an alternative. As of July, they have no alternative solution.
Contact Surrey CC: firstname.lastname@example.org